Support
A question, a problem, an idea for Saziao: write to us. Every message is read by a person, not a bot.
Contact us
To speed things up, write from your account's email address and include your phone model and the app version, shown at the bottom of Settings.
Common questions
I'm not getting the sign-in code
Check your spam folder, then check the address you typed. You can ask for a new code after one minute; then use the most recent one.
Managing or canceling my subscription
In the app: Settings → Subscription. On iPhone you can also go to iPhone Settings → your name → Subscriptions. A subscription renews automatically unless canceled at least twenty-four hours before the end of the current period; a free trial canceled before it ends costs nothing.
Getting my subscription back on a new phone
Sign in with the same account, then tap Restore purchases on the subscription screen, using the same Apple Account you bought with.
Requesting a refund
Payments are collected by Apple, which alone decides on refunds: request one at reportaproblem.apple.com.
Deleting my account
Settings → Delete my account immediately and permanently erases the account and everything attached to it. To keep your data, export it first with Settings → Export my data. Deleting the account does not cancel an active subscription with Apple: cancel that too.
Saziao and your health
Saziao is a food diary. It is not a medical device and gives no medical advice. For a weight goal tied to your health, talk to a professional.